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Terms & Conditions

Methods of Payment

We accept Visa, MasterCard, Discover and AMEX.

Sales Tax

Sales tax is collect for Kentucky located orders.

Shipping Information and Order Processing

Most items ordered, unless otherwise noted, are shipped within 2 business day. We do not guarantee need-by dates. All web orders are confirmed via E-mail. There is no package activity on weekends and holidays unless specified.

In the unlikely event that your items are unavailable, we will contact you as soon as possible. Policies, pricing, and item availability are subject to change without notice. Prices displayed are subject to final approval at the time of order fulfillment. While we try, in good faith, to make sure that the information displayed is accurate, we are not responsible for typographical errors or technical inaccuracies.

Shipping Fees

We will be charging rates given by USPS, UPS and FedEx without a handling fee.

International Shipping

USPS is the best shipping rate international right now. However, if you are ordering large quantities, please contact us about freight forwarding. Here are the USPS International rates for the box sizes we use, what will fit in them and the cost.

Small Boxes – holds 4 16 color or six 8 color bags. To Mexico - $19.95 To all other countries - $23.50

Large Boxes – holds fifty (50) 16 color bags, one hundred (100) 8 color bags or 12 Just Rocks Boxes. To Mexico – $53.95 To all other countries – $76.50.

Returns, Cancellations & Exchanges

We are confident that you will love our products, however if you are not satisfied with your purchase, please call or e-mail us within 7 days of merchandise receipt to initiate a return or exchange. All unused merchandise being returned must be in original packaging and in original, saleable condition.

Upon the receipt and inspection of your returned merchandise, you will be issued a refund of your purchase amount less shipping fees. Refunds will be issued in the same form as initially paid. All returns must be received within 30 days. We are not responsible for merchandise which arrives late, damaged (or not at all) due to circumstances beyond our control. We accept no responsibility for late arrivals or non-arrival due to package handling by carrier.

Damaged Products

In the event that your box arrives damaged, please take a picture and email it to orders@crayonrocks.com, then alert the shipping carrier of the damage prior to opening. They may want to inspect it and if so, they or we will let you know what to do with the package. If the merchandise inside the box is damaged, please take pictures and send to orders@crayonrocks.com, save all packaging so we can pursue your claim. Please contact us within 48 hours of order receipt so that we may assist you in filing a claim for damage. A new order will be shipped to you as quickly as possible.

About Ordering with Wholesale Pricing

It is my desire to extend the privilege of discount pricing to the men and women and their schools and organizations that support the growth and development of special needs students. It is for that reason that I extend wholesale pricing to them. This is a service I do because of my commitment to special needs populations. I ask that this privilege not be abused and I reserve the right to remove any person or organization who inappropriately orders at a discount for personal gain.

For Retail Customers

We ask that you follow our MAP (Minimum Advertised Pricing) listed on our Order Forms or wholesale website. You may sell at whatever price you choose but you may not advertise below the MAP. This creates a healthy retail environment and prevents price wars. We appreciate your cooperation with this and reserve the right to refuse sales to any company that violates this.

With any Crayon Rocks products you purchase from us, you agree not to resell into the following regions. For those wishing to resell within these countries, please contact the distributor in your area.

Asia including Taiwan (R.O.C.), China (Greater China including Hong Kong and Macau), Japan, Korea, Singapore, Malaysia and Indonesia. Please contact info@crayonrocks.asia.

Russia. Please contact info@poppenhouse.ru.

Canada. Please contact info@crayonrocks.ca.

Europe including The Netherlands, Luxembourg, Belgium, Germany, Denmark, France. Please contact crayonrocks@opzijnplek.nl.

We welcome online sellers; however, Amazon Fulfillment may not be used without permission. Please contact me if you intend to use Fulfillment by Amazon.

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